1.Purpose
This policy is designed to provide clarity and transparency regarding the conditions under which Pharma Green Earth will accept returns and provide refunds or issue credit notes for products purchased by our customers. We aim to uphold the highest standards of customer satisfaction, while also maintaining the integrity and compliance of our business practices.
2.Scope
This Refund and Return Policy applies to all customers making purchases from Pharma Green Earth, including both in-store and online transactions. It outlines which products are eligible for return, the procedure for issuing refunds or credit notes, and the terms associated with each process. This policy is applicable to both over-the-counter products and prescription medicines, subject to specific conditions mentioned below.
3.Non-Returnable Products
The following items are non-returnable and non-refundable due to health, safety, and hygiene regulations. Once purchased, these items cannot be returned for any reason:
- Refrigerated items: Products that require refrigeration, such as insulin, vaccines, and certain liquid medications.
- Over-The-Counter (OTC) products: Items like pain relievers, cold and flu medicines, and supplements.
- Baby food products: Infant formula, baby food, and related nutritional products.
- Surgical items: Includes medical equipment like syringes, bandages, and sterile surgical items.
- Injectable medicines and devices: These products, which require administration by a certified medical practitioner, are non-returnable.
This policy ensures that the integrity of these sensitive products is maintained and that there are no potential safety risks to other customers.
4.In-Store Return Conditions
For items that are eligible for return at Pharma Green Earth, the following conditions must be strictly met:
- The product must be returned to the store within 48 hours of the purchase date. Returns beyond this time frame will not be accepted.
- The product must remain unopened, undamaged, and in its original packaging. Any tampered, broken, or used items will not be accepted for return.
- The original purchase receipt or valid proof of purchase must be provided at the time of return.
- Returns are only applicable for in-store purchases and are not valid for online orders, except under certain conditions outlined in Section 5 below.
5.Online Order Return Conditions
For customers who have made an online purchase, Pharma Green Earth will only accept returns under specific conditions:
- If the product delivered is damaged or incorrect (e.g., wrong product or wrong quantity), the customer must notify Pharma Green Earth within 48 hours of receiving the product.
- To request a return, the customer must contact Pharma Green Earth via phone or email (details below), and provide:
- The order number.
- Clear photographic evidence of the damaged or incorrect product.
- Upon receiving the return request, our team will review the details, and if approved, arrange for the return or replacement of the item.
Returns for online orders are strictly limited to cases of product defects, damage during transit, or incorrect products shipped.
6.Credit Note Issuance
At Pharma Green Earth, we do not offer cash refunds. Instead, we issue a credit note for any approved returns. The credit note serves as store credit and can be redeemed for future purchases, subject to the following terms:
- The value of the credit note will match the value of the returned product(s) at the time of purchase.
- The credit note can only be used for in-store purchases and is non-transferable. It can only be redeemed by the original customer to whom the note was issued.
- The credit note will be valid for a period of 1 month from the date of issuance. After the 1-month period, the credit note will expire and cannot be reissued or extended.
- The credit note is not redeemable for cash and must be used against a future purchase of goods or services at Pharma Green Earth.
7.Conditions of Credit Note Usage
- The credit note may be used in full or in part for any purchase of products available at Pharma Green Earth.
- In the event that the total value of the new purchase exceeds the value of the credit note, the customer must pay the difference in full.
- If the total value of the new purchase is less than the value of the credit note, no balance will be refunded, and the remaining value cannot be carried forward.
- Credit notes cannot be combined with other offers, promotions, or discounts.
8.Exceptions to the Refund and Return Policy
The following exceptions apply under this policy:
- Promotional or Discounted Products: Any items purchased during special promotions, discounts, or sales are not eligible for return or a credit note unless proven to be defective.
- Partially Used or Opened Products: Any product that has been partially used or opened, including prescription medications, is not eligible for return or credit. This ensures compliance with safety standards and regulations.
- Prescription Medications: Once prescription medications have been dispensed and opened, they cannot be returned, except in the case of a product defect or error in dispensing.
9.How to Initiate a Return
Customers who wish to return a product or seek a credit note must follow the steps below:
- In-store Purchases: Visit Pharma Green Earth with the product and the original receipt within 48 hours of purchase. Our staff will inspect the product and verify the eligibility for return.
- Online Purchases: Contact Pharma Green Earth customer service within 48 hours of receiving the product via the contact details below. Provide order details and, if applicable, photographic evidence of the issue. Our team will assess the case and guide you through the return process.
10.Contact Information
For any questions regarding returns, credit notes, or this refund policy, please contact our customer service team through one of the following channels:
- Phone: +91-7596858525 ,0335785348
- Email: pharmagreenearth@gmail.com
- Store Address: Pharma Green Earth, Premises No.17, Petrol Pump, Plot No/CE/1/C/127, 0206, Opp. India Oil, Newtown, Kolkata, West Bengal 700156
Our team is available during working hours to assist with any inquiries related to returns or credit note issuance.
11.Amendments to the Policy
Pharma Green Earth reserves the right to modify, amend, or update this Refund and Return Policy at any time, without prior notice. Any changes to the policy will be posted in-store and on our website. It is the customer’s responsibility to review the policy regularly.
If further clarification is required, customers can contact us at the details provided above.
